Privacy Policy
Last updated: 2 February 2026
RevivoCare is committed to protecting your privacy and handling personal information with care, discretion, and integrity. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website or make use of our services.
1. Our Commitment to Privacy
We understand that seeking information or support related to mental health and recovery is a personal matter. All personal information shared with RevivoCare is treated confidentially and processed in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA).
2. What Information Do We Collect?
We may collect personal information when you:
- visit or use our website;
- complete a contact or enquiry form;
- request information about our programmes or services;
- contact our team.
This information may include:
- first name and surname;
- email address;
- telephone number;
- information you voluntarily share in messages or enquiries;
- technical information such as IP address, browser type, and website usage data.
We only collect information that is reasonably necessary for the purpose for which it is used.
3. How Do We Use Your Information?
Personal information is used solely for the following purposes:
- responding to enquiries and information requests;
- providing information about our services and programmes;
- facilitating confidential communication with our team;
- improving the functionality and user experience of our website;
- complying with legal and regulatory obligations.
We do not use personal information for unsolicited marketing purposes, and we do not sell, rent, or trade your information with third parties.
4. Confidentiality and Discretion
All enquiries, communications, and shared information are handled confidentially.
Personal information provided through our website is accessible only to authorised members of the RevivoCare team and is treated with the same level of care and discretion as all client communications.
5. Storage and Security of Information
RevivoCare takes reasonable technical and organisational measures to protect personal information against:
- loss;
- misuse;
- unauthorised access;
- alteration;
- disclosure.
Information is stored securely and retained only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations.
6. Sharing of Information
We do not share personal information with third parties except in the following circumstances:
- where required by law;
- where necessary to protect the rights, safety, or wellbeing of individuals;
- with trusted service providers who assist in operating our website or supporting our services, under strict confidentiality obligations.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve website functionality and better understand how visitors use the site.
Cookies generally do not collect personally identifiable information unless you choose to provide it.
You may adjust your browser settings to refuse or disable cookies if preferred.
8. Your Rights
You have the right to:
- request access to the personal information we hold about you;
- request correction of inaccurate information;
- request deletion of your personal information where legally permitted;
- withdraw consent where processing is based on consent;
- object to certain types of data processing.
Requests may be submitted using the contact details below.
9. External Links
Our website may contain links to third-party websites.
RevivoCare is not responsible for the content, privacy practices, or security of external websites. We encourage users to review the privacy policies of any third-party sites separately.
10. Changes to This Privacy Policy
RevivoCare reserves the right to amend this Privacy Policy at any time to reflect changes in our services, practices, or legal requirements.
The most recent version will always be available on our website.
By continuing to use our website after any updates are published, you accept the revised Privacy Policy.
11. Contact
If you have any questions about this Privacy Policy or the way your personal information is processed, please contact us:
RevivoCare
Cape Town, South Africa
Email: info@revivo.care
Phone: +27 87 771 01 70
By using this website, you acknowledge that you have read and understood this Privacy Policy and accept the terms outlined herein.
